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Podcast · Business unplugged #132 · Sep 3, 2026

Available in German only

AI-powered Service Procurement

Services and providers are often difficult to compare. In episode #132 of the podcast Business unplugged, Markus Sinz talks to host Johannes Pohl about how software and AI support this work – and where human decisions remain essential.

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Key message

AI makes professional services procurement transparent and repeatable, while people stay in charge of the decisions.

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Key takeaways

  1. 01

    A demanding procurement category

    Requirements and provider capabilities are difficult to compare. Clear specifications and shared evaluation criteria are more useful than treating services like standardised materials.

  2. 02

    AI applications and human decisions

    AI supports analysis and routine work; people remain responsible for assessing fit and making award decisions. Digital support does not remove the need for procurement expertise.

  3. 03

    Structuring service sourcing

    Shared requirements, comparable proposals and documented decisions make service sourcing transparent and repeatable. Software connects these steps instead of leaving them in separate emails and files.

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In this episode

Prof. Dr.-Ing. Johannes Pohl

Prof. Dr.-Ing. Johannes Pohl

Host · Professor of Industrial Engineering · IU

Focuses on production, Lean Management, supply chains and digitalisation.

Markus SinzMarkus Sinz

Guest · Co-founder of apadua

Works on making professional services sourcing more structured, transparent and collaborative.

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